Help & contact

Find a space in the SELYO app, pick a time and pay with your card, Apple Pay or Google Pay. Your pass is in Bookings: show it at reception.

Reception admits you by name and ID, so before your first booking we check an ID document. Adding a phone number is optional; for now it has to be a Romanian mobile. Later bookings skip this. You must be 18 or over.

Yes, from the booking in the app. Each space shows its cancellation policy before you pay. Flexible refunds until the start, Standard until 30 minutes before and Firm until 2 hours before. After that, cancelling isn’t refunded.

Refunds go back to the card you paid with and can take 5–10 days to show. When you cancel, the SELYO service fee isn’t refunded. If the host cancels, or we can’t confirm your booking, you’re refunded in full.

Message the reception from your booking in the app, or call them from the same screen. If that doesn’t solve it, email us.

Press and hold a message or a review, or tap Report this listing at the end of a listing. SELYO acts within 24 hours. You can also block a host’s messages from the thread.

In the app, go to Profile › Account › Delete account. You can’t delete it while you have an upcoming booking: cancel it or wait until it ends.

SELYO is invite-only for now. Request an invite on selyo.xyz, or email us.