Cancelling
Cancel from the booking in the app. Each space shows its policy before you pay:
- Flexible: refunded until the booking starts
- Standard: refunded until 30 minutes before the start
- Firm: refunded until 2 hours before the start
After that, cancelling isn't refunded.
Refunds
Refunds go back to the card you paid with and can take 5 to 10 days to show. When you cancel, the SELYO service fee isn't refunded.
When the host cancels
If the host cancels, or we can't confirm your booking, you're refunded in full, service fee included.