The service
SELYO lists your spaces, takes bookings and payments from guests, and pays you out after each booking ends, minus SELYO's commission.
Your listings
You describe your spaces honestly and keep availability, prices and house rules up to date. SELYO reviews listings before they go live.
Payments and payouts
To be completed after legal review: commission, payout timing and refunds.
If a guest's bank disputes a payment (a chargeback), SELYO doesn't pay out that booking until the dispute is decided, and challenges it where it can. If the dispute is lost, SELYO takes back what it paid you for that booking.
How spaces are ranked
Search shows the published spaces within the distance a guest picks that match their filters. Spaces that can take the guest's times and party come first. After that, the guest picks the order: nearest first (the default), lowest price for their times, VAT and service fee included, or top rated, by the average review score. The map shows the same results at their address. The spaces featured at the top of the app's home screen are picked by SELYO's team for good photos and complete listings.
You can't pay SELYO to rank higher or to be featured, and the commission you pay doesn't change where your spaces appear. The details are on the How spaces are ranked page.
Suspension and termination
Before SELYO restricts or suspends a listing or an account, we tell you why, by email, at the latest when it takes effect. To end the agreement for any other reason, we give you 30 days' notice and our reasons. We don't give notice when the law requires us to act at once, or when you repeatedly break these terms. You can contest any of these decisions as a complaint, below.
Complaints
Write to hosts@selyo.xyz about any decision SELYO makes about your listings or account, or about a technical problem with the console. A person at SELYO reads every complaint, answers within 10 working days, and tells you the outcome and the reasons.
Liability
To be completed after legal review.
Changes to these terms
When these terms change, the console asks you to accept the new version.